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Frequently Asked Questions
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When do you process credit card payments? |
| Once the goods have been ordered. |
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When will my order arrive? |
| This depends on whether the item is in stock. |
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What information do you collect and how do you use it? |
| When you order, we need to know your name, email address, shipping adrress, billing address, and if paying by credit card, credit card number, and credit card expiration date. |
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How quickly can you deliver? |
| If the product is in stock and ordered before 3.00pm it goes out on a next day carrier or Special Delivery (next day) postal service for items under 2 kg. |
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Do you charge for carriage? |
| Yes, usually aound £5 for the Special Delivery and £10 for carrier items up to 25kg. |
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What about large items? |
| We send out goods on pallets and the price varies according to weight. |
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Do you charge for delivery when one of your sales vans calls? |
| No, anything bought off the van or pre-ordered and delivered on our own van does not incur a delivery charge. |
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Can I visit your premises? |
| Yes, you are very welcome. |
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Can I see your products in use? |
| Yes, there is a granite company next door but one with whom we have an arrangement to take customers to see. |
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Do you have a sales force on the road? |
| Yes, we have 4 stocked vans covering most of the UK. |
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How do I pay? |
| Most Credit or debit cards, cleared cheque or on 30 day account once a trading relationship and credit checks have been carried out and approved. |
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